At Brisbane Plastic Surgeon, consisting of Specialist Plastic Surgeon Dr Andrew Broadhurst and his team, we value the privacy of our online visitors.
Outlined on this page is our Privacy Policy that our visitors consent to by using our website.
Our policy includes how we use and store your information online only and not related to information collected elsewhere, such as other channels or offline. If you have any questions about our Privacy Policy, you are welcome to contact our team.
Brisbane Plastic Surgeon complies with the Australian Privacy Principles, as outlined in the Privacy Act 1988. To learn about Australia’s Privacy Act 1988, please click here.
What is your personal information?
In this policy, we use the term personal information, which refers to information about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in a material form or not.
Your personal information includes health information, which includes details about the health of an individual, a health service provided (or to be provided) to an individual, and the expressed wishes about future health services.
Your information: What we collect and how we use it
Personal information
If you need to provide any personal information on our website, we will clearly state the type of information we will need and why it is required.
Your information may include your name, email address, phone number, the contents of the message or attachments you send us directly, and any other additional information you may like to provide.
We may use this information to:
- Help maintain and improve our website: By analysing how you use our website, we can develop new features and services to make further functional improvements. We value user experience and want to ensure that our website provides you with a functional and easy-to-use platform.
- Communicate with you: With the information you provided, we may communicate with you by sending you emails, providing any updates or other information, or for promotional and marketing purposes. We may contact you directly, or via one of our partners.
- Detect and prevent fraud: Information provided by visitors to our website can help to detect fraud and take steps to prevent it.
Health information
Health information can include details of your medical history (including past surgeries), family medical history, and other health details that we may need to assist you. In certain circumstances, you can remain anonymous or use a pseudonym, but there are some instances where this may not be practical.
We may also collect your Medicare number, Private Health Insurance details and Department of Veterans Affairs Number.
If we need to contact third parties, such as your Private Health Insurance provider, we will only do so after you give consent and if it is legal for us to do so.
We will only use health information to:
- Provide healthcare services to you: We will need to gather certain health information from you in order to provide you with an effective healthcare service.
- Manage our practice: As part of managing our practice, we’ll need to manage billings, conduct audits, and sometimes train new staff.
- Contact third parties: We may need to contact third parties, such as your Private Health Insurance provider or Medicare, but only with your consent.
We may need to disclose health information if it is requested for legal purposes (such as enforcing criminal law), or, if it will lessen or prevent a serious and immediate threat to another individual’s health. We will only do this if it is required by law or if the law authorises us to do so.
In some cases, third parties may be involved in your care, such as relatives, guardians, close friends or an individual holding a power of attorney. If you do not want us to contact or disclose any information to these third parties, please let us know.
Our standard log files procedure
As part of hosting service analytics, log files are used to log visitors to a website. This is standard for any hosting company.
Log files will collect your:
- IP address
- Browser type
- Internet Service Provider
- Referring or exit pages
- Date and time of visiting the website
Log files may also count your number of clicks.
Importantly, this information is not linked to personally identifiable information.
The information collected by log files is for the purpose of analysing how users interact with the website, including movement tracking, and gaining information on user demographics.
Cookies: What they are and how they are used
To remember a website visitors’ personal preferences, recently visited pages and other similar information, cookies are used to store the information and continue to provide a personalised experience.
Cookies may influence the particular advertisements you are shown, and other content you will see on the website, as the aim is to tailor your visit to your personal preferences. The information you see may be more relevant to you and what you are looking for by visiting the website.
- Google DoubleClick DART Cookies: As one of our third-party vendors, Google uses DART cookies to show advertisements based on your website visits. These cookies can be declined by following instructions here.
Third Party Privacy Policies
Our privacy policy applies to us, at Brisbane Plastic Surgeon, but policies of third party ad servers or websites may be different.
Third party ad servers or websites may advertise through other websites, using information gained through cookies.
If you would like to learn more about another website’s privacy policy, we advise to visit their website or contact them directly. You may be able to opt out of cookies with certain web browsers.
Information collected from those under the age of 13
At Brisbane Plastic Surgeon, we value the importance of protecting children’s information when should they use the internet. We strongly advise to monitor and guide your child’s internet use.
We do not knowingly collect Personal Identifiable Information from visitors below the age of 13.
If you believe your child may have provided personal information, please contact us so that we can take the next steps to remove this information.
Please contact us for any requests regarding your personal information
At Brisbane Plastic Surgeon, we take your privacy very seriously.
If you have any questions or concerns about how we use your personal information, please contact our team.
You hold the right to request access to any information that we have obtained from you.
You can also contact us if you would like to request a change to your personal information, should it be inaccurate or incomplete.
